Customer Care
Effective date: 27 July 2026
Last updated: 27 July 2026
This Shipping Policy explains how orders placed with INSA United Heavy Industries Private Limited, which operates the brand Bcasu ("BCASU", "we", "us", "our"), are packed, dispatched and delivered. It applies to every order placed through bcasu.com.
It should be read together with our Terms & Conditions and our Refund & Return Policy.
Where we ship
Across India
We do not ship outside India at present.
Shipping charges
Free
Shipping is free on all orders, anywhere in India.
Dispatch
1 to 2 business days
From the time your order is confirmed.
Transit
3 to 5 business days
From dispatch. Roughly 4 to 7 business days door to door.
The sections below set out the detail. Where this summary and the detailed sections differ, the detailed sections govern.
We ship across India through third-party logistics and courier partners. We do not currently accept international orders, and we cannot deliver to addresses outside India.
A small number of pin codes are not serviceable by our courier partners, or are serviceable only on a restricted basis. If your pin code cannot be served, we will contact you and refund your order in full rather than leave it in limbo.
Orders are picked, packed and handed to our courier within 1 to 2 business days of the order being confirmed. Business days are Monday to Saturday, excluding public holidays in Delhi.
An order placed late in the evening, on a Sunday, or on a public holiday is processed on the next business day. During festival periods and sale events, dispatch can take a little longer; where we expect that, we will say so on the website.
You will receive a confirmation when your order is dispatched.
Once dispatched, delivery typically takes 3 to 5 business days, calculated from the date of dispatch rather than the date you ordered. Taken together with dispatch, most orders reach their destination within 4 to 7 business days of being placed.
These timelines are indicative, not guaranteed. Actual delivery depends on your location, courier availability, weather, festivals, local restrictions and other factors beyond our reasonable control. Remote areas, hill stations, the North East and island territories usually take longer than metros.
Shipping is free on all orders delivered anywhere in India. There is no minimum order value and no separate delivery fee.
Where any charge does apply to an order, it will be shown at checkout before you confirm and pay. We will never add a shipping charge after you have placed an order, other than a re-delivery charge in the circumstances described in Section 9.
Prices shown on the website are inclusive of applicable taxes unless stated otherwise at checkout. The payment methods available to you are shown at checkout.
When your order is dispatched we will send you the courier's name and a tracking number by email, at the address you gave us at checkout. Tracking information can take up to 24 hours to become active on the courier's system after dispatch.
If you have not received tracking details within 3 business days of ordering, email info@bcasu.com or call +91 88027 91188 and we will trace it for you.
Freeze-dried coffee is sensitive to moisture, so every jar is sealed and packed to survive transit. If the outer box arrives visibly crushed, torn, wet or already opened, please photograph it before you open it. That single photograph is usually what settles a courier claim, and it makes the process in Section 10 far quicker.
You are responsible for giving us a complete and accurate delivery address, including a correct pin code and a phone number the courier can reach.
If you spot a mistake, tell us immediately. We can usually correct an address before dispatch, but once a parcel is with the courier we may not be able to change it.
Our courier partners attempt delivery more than once. A parcel comes back to us if the address was incorrect or incomplete, nobody was available across those attempts, or delivery was refused at the door.
Where that happens, we may either charge you for re-delivery or treat the order as cancelled, as set out in our Terms & Conditions. If the order is cancelled, we refund the order value once the parcel reaches us and passes inspection.
If a Product arrives damaged, defective, expired or incorrect, tell us within 48 hours of delivery. We will replace it free of charge or refund you in full, and we pay the return shipping. The full process, including what evidence helps, is set out in our Refund & Return Policy.
Because coffee is a food product, we cannot accept returns of jars that have been opened, used or tampered with, or returns on grounds of a change of mind after delivery. If you no longer want an order, cancel it before it is dispatched.
In line with the FSSAI advisory of 3 December 2024 for e-commerce food business operators, we dispatch Products so that, at the time of delivery, they carry a minimum of 30% of their shelf life, or at least 45 days before expiry. If a Product reaches you below that threshold, treat it as an expired item under Section 10 and tell us.
Risk of loss and title to the Products pass to you on delivery to the address specified in your order. Until then, a parcel lost or destroyed in transit is our problem, not yours.
We are not liable for delays caused by events beyond our reasonable control, including courier disruption, extreme weather, floods, strikes, civil unrest, public health measures, or restrictions imposed by any authority. Where such an event affects your order, we will keep you informed and, if delivery becomes impossible, refund you in full.
If you are not satisfied with how we handled a delivery, you may escalate to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020:
Varun Gupta — Grievance Officer
INSA United Heavy Industries Private Limited
101, E-36, Jawahar Park, Near Hira Sweet, Laxmi Nagar, East Delhi – 110092
Email: info@bcasu.com
Phone: +91 88027 91188
The Grievance Officer will acknowledge your complaint within 48 hours of receiving it and resolve it within one month, as those Rules require.
If you remain dissatisfied, you may approach the National Consumer Helpline on 1915 (8 AM to 8 PM) or at consumerhelpline.gov.in, or file a complaint with the appropriate Consumer Disputes Redressal Commission.
We may update this Policy from time to time. The version in force when you place an order is the version that governs that order. The "Last updated" date at the top of this page always reflects the current version.
This Policy is governed by the laws of India. The courts at Delhi have exclusive jurisdiction over any dispute arising from it.