Get in touch

Contact Us

A real person reads every email and answers the phone. Here is how to reach us, and what to expect back.

Before you write: the quick answers

These four questions account for most of what reaches us, and each has a page that answers it in full.

• Where is my order? Tracking details go out by email when we dispatch, usually 1 to 2 business days after you order, with delivery 3 to 5 business days after that. If nothing has arrived within 3 business days of ordering, write to us and we will trace it. Full detail: Shipping Policy.
• Something arrived damaged or wrong. Tell us within 48 hours of delivery, with your order number and photographs of the box, the jar and the seal. We replace or refund, and we pay the return shipping. Full detail: Refund & Return Policy.
• I want to cancel. Possible at no cost any time before dispatch. Email or call with your order number and we will stop the shipment.
• Where is my refund? Approved refunds are initiated to your original payment method within 5 to 7 business days. Your bank then adds its own clearing time, which is outside our control.

What to include

You will get a faster answer if your first message has:

• Your order number, from your confirmation email.
• The email address or phone number you used at checkout.
• For a damaged or incorrect item: photographs of the outer box, the jar, the seal, and the batch and "best before" markings. An unboxing video, if you have one, settles a courier claim faster than anything else.

Where to write to us

This is our registered office, not a shop or a collection point. Please do not send returns here without speaking to us first — we arrange a courier pickup instead, at our cost.

If we have not sorted it out

If your complaint has not been resolved to your satisfaction, escalate to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020. The same officer handles questions about your personal data under the Digital Personal Data Protection Act, 2023.

The Grievance Officer will acknowledge your complaint within 48 hours and resolve it within one month, as those Rules require. Data protection requests are answered within 90 days, as the Digital Personal Data Protection Rules, 2025 require, and usually much sooner.

If you are still not satisfied, you may contact the National Consumer Helpline on 1915 (8 AM to 8 PM) or at consumerhelpline.gov.in, approach the appropriate Consumer Disputes Redressal Commission, or — for personal data matters — the Data Protection Board of India.

Press, wholesale and everything else

Write to info@bcasu.com with a line about what you need. We read it.