Legal
Effective date: 27 July 2026
Last updated: 27 July 2026
These Terms & Conditions govern your use of bcasu.com and every order you place through it. Please read them before you buy. By placing an order you accept them.
Who you are buying from
Registered in Delhi, India
INSA United Heavy Industries Private Limited, trading as Bcasu.
Delivery
Free, across India
Dispatched in 1 to 2 business days, delivered in 3 to 5 more.
Returns
48 hours, unopened only
Damaged, defective, expired or wrong items. Coffee is food, so opened jars cannot come back.
If something goes wrong
Grievance Officer
Acknowledged in 48 hours, resolved within a month.
This summary is for convenience only. The sections below govern.
The Website is owned and operated by INSA United Heavy Industries Private Limited, a company incorporated in India, which operates the brand Bcasu.
INSA United Heavy Industries Private Limited
Registered office: 101, E-36, Jawahar Park, Near Hira Sweet, Laxmi Nagar, East Delhi – 110092, India
CIN: U27310DL2020PTC372457
GSTIN: 07AAFCI8873H1Z4
Website: bcasu.com
Email: info@bcasu.com
Phone: +91 88027 91188
In these Terms, "we", "us", "our" and "BCASU" mean that company. "You" means the person using the Website or placing an order.
By browsing the Website, creating an account or placing an Order, you confirm that you have read these Terms and agree to be bound by them. If you do not agree, please do not use the Website.
Our Privacy Policy, Refund & Return Policy and Shipping Policy form part of these Terms. Where a specific policy addresses a subject in more detail than these Terms do, that policy governs on that subject.
We ask for your agreement by explicit, affirmative action. We do not pre-tick consent boxes or treat silence as acceptance.
You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 to place an Order. If you are under 18, you may use the Website only with the involvement of a parent or guardian, who takes responsibility for the Order.
You can order as a guest or create an account. If you create one, you are responsible for keeping your password confidential and for everything done through your account.
Please give us accurate information and keep it current. Tell us promptly at info@bcasu.com if you believe your account has been used without your permission.
We may suspend or close an account that has been used for fraud, for abuse of promotions, or in breach of these Terms.
We sell freeze-dried coffee made from 100% Arabica beans. We describe our Products as accurately as we can, but photographs are illustrative: colour, granule size and appearance can vary between batches, and screens render colour differently.
Coffee is an agricultural product. Aroma and flavour vary naturally with harvest, origin lot and roast. Variation of that kind is a characteristic of the Product, not a defect.
All Products are subject to availability. We may change or discontinue a Product at any time.
Our Products are manufactured and packed in India. The country of origin, net quantity, ingredients, nutritional information, batch number, date of manufacture and "best before" date are printed on each pack in accordance with the Legal Metrology (Packaged Commodities) Rules, 2011 and the Food Safety and Standards Act, 2006.
Where anything on the pack differs from anything on the Website, the pack is correct.
All prices are in Indian Rupees and include applicable taxes unless stated otherwise at checkout. The total payable, including any charge that applies, is shown to you before you confirm and pay. We will never add a charge after you have placed an Order, other than a re-delivery charge in the circumstances described in section 13.
Shipping is free on all Orders delivered within India.
Prices can change at any time, but a change never affects an Order we have already accepted.
Occasionally a Product may be listed at an incorrect price because of a technical or human error. Where the error is obvious and could reasonably have been recognised as a mispricing, we may decline or cancel the Order and refund you in full. We will not use pricing in a way designed to extract an unjustified price from you, and we do not offer different prices to different consumers of the same class in comparable circumstances.
Adding a Product to your cart and paying constitutes an offer to buy. That offer is not automatically accepted.
The confirmation email you receive on payment acknowledges your Order; it does not, by itself, conclude a contract. A binding contract is formed only when we dispatch the Product and confirm dispatch to you.
We may decline an Order before dispatch. Reasons include a Product being out of stock, an inability to verify your details, a delivery address we cannot serve, a suspected fraudulent or resale order, or a pricing error of the kind described in section 9. Where we decline an Order, we refund you in full and we do not charge you a cancellation fee for a cancellation we initiated.
Payment is taken through third-party payment gateways. The methods available to you are shown at checkout. We do not store your full card details; those are handled by the payment gateway under its own terms and security standards.
If a payment fails, is reversed or is charged back, we may suspend or cancel the associated Order.
Where we offer a Subscription, you authorise us to place a repeat Order and take payment on the schedule shown at checkout, until you cancel.
You may cancel a Subscription at any time before the next cycle is dispatched, and you will not be charged for that cycle. A cycle already dispatched is treated as an ordinary Order under these Terms. We will tell you in advance of any change to the price or frequency of a Subscription, and you may cancel rather than accept the change.
We ship across India through third-party logistics and courier partners. We do not currently ship outside India.
Orders are dispatched within 1 to 2 business days of confirmation. Delivery usually takes a further 3 to 5 business days from dispatch. These timelines are indicative, not guaranteed, and depend on your location, courier availability, weather, festivals and other factors beyond our reasonable control.
In line with the FSSAI advisory of 3 December 2024 for e-commerce food business operators, we dispatch Products so that, at the time of delivery, they carry a minimum of 30% of their shelf life, or at least 45 days before expiry.
Risk of loss and title pass to you on delivery to the address specified in your Order.
You are responsible for giving a complete and accurate delivery address and a contactable phone number. If a delivery fails or is returned to us because the address was wrong, because you were repeatedly unavailable, or because delivery was refused, we may charge you for re-delivery or treat the Order as cancelled and refund the Order value once the parcel reaches us.
Full details are in our Shipping Policy.
You may cancel an Order at no cost before it has been dispatched. Contact us as soon as you can at info@bcasu.com or +91 88027 91188. Provided the parcel has not already been handed to our courier, we will stop the shipment and refund you in full.
Once an Order has left us it cannot be cancelled in transit.
Because our Products are consumable food items, and for reasons of hygiene, safety and quality, we cannot accept returns of Products that have been opened, used or tampered with, or returns on grounds of a change of mind once the Product has been delivered.
Where a Product is delivered damaged, defective, expired or incorrect, we will provide a replacement or a refund. You may tell us which you would prefer and we will accommodate your preference wherever we reasonably can.
To be eligible, you must report the issue within 48 hours of delivery, with your Order number and photographs clearly showing the problem, the seal and the packaging. An unboxing video, where you have one, settles a courier claim faster than anything else. Please keep the Product and its packaging until the matter is resolved.
Where a return is required, we arrange and pay for the pickup. You are never asked to bear return shipping on a Product that reached you in the wrong condition.
Approved refunds are initiated to your original payment method typically within 5 to 7 business days of approval. The time the credit then takes to appear in your account is determined by your bank or payment provider.
Full details, including what we cannot accept and how to raise a request, are in our Refund & Return Policy.
Nothing in this section limits your rights under the Consumer Protection Act, 2019 or the Food Safety and Standards Act, 2006.
Store the Product in a cool, dry place, away from direct sunlight and moisture. Close the lid firmly after each use. Freeze-dried coffee absorbs moisture readily, and a jar left open or stored damp will clump and lose aroma. Damage caused by storage after delivery is not a defect.
Consume the Product before the "best before" date on the pack.
Our Products are coffee. If you have a medical condition, are pregnant, or are sensitive to caffeine, please seek advice from a qualified medical practitioner before consuming. Nothing on the Website is medical or nutritional advice, and we make no claim that our Products treat, prevent or cure any condition.
Promotions, discount codes and gift cards are subject to any specific terms published with them. Unless we say otherwise, they cannot be combined, cannot be exchanged for cash, and may be withdrawn at any time before you use them.
Where an Order is refunded, we refund the amount you actually paid, not the list price. A coupon consumed on a refunded Order is not reinstated unless we confirm otherwise in writing.
We may cancel a discount, an Order or an account where a promotion has been abused, including through bulk ordering for resale or the use of multiple accounts.
If you post a review, comment, photograph or other content, you confirm it is your own, is honest, and does not infringe anyone else's rights or any law.
You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with the Website and our marketing. You continue to own it.
We may remove content that is unlawful, abusive, misleading, or posted to manipulate ratings. We do not publish fabricated reviews, and we do not remove genuine negative reviews simply because they are unfavourable.
You agree not to use the Website to break the law, to infringe anyone's rights, to introduce malware, to scrape or harvest data by automated means, to interfere with its operation or security, to attempt unauthorised access, or to resell our Products without our written consent.
The BCASU and Bcasu names and logos, and all text, images, design, layout and other material on the Website, belong to us or our licensors and are protected by Indian and international intellectual property law.
You may view and print pages for your own personal, non-commercial use. Any other use, including reproduction, adaptation or commercial exploitation, requires our prior written permission.
The Website may link to third-party websites and rely on third-party services such as payment gateways and couriers. We do not control those parties and are not responsible for their content, practices or policies. Your dealings with them are governed by their terms.
We handle personal data in accordance with our Privacy Policy, which explains what we collect, why, how long we keep it, and the rights available to you under the Digital Personal Data Protection Act, 2023.
The Website is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted, error-free or free of harmful components, and we may suspend it for maintenance without notice.
We do not disclaim, exclude or limit anything that cannot lawfully be disclaimed, excluded or limited, including liability for death or personal injury caused by our negligence, for fraud, or for defective or unsafe food.
To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or data, arising from your use of the Website or from any Order.
Our total liability in connection with any Order will not exceed the amount you paid for that Order.
This section does not affect your statutory rights as a consumer under Indian law.
You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the Website, or your infringement of a third party's rights.
We are not liable for failure or delay caused by events beyond our reasonable control, including courier disruption, extreme weather, flood, fire, strike, civil unrest, epidemic, public health measures, failure of utilities or telecommunications, or any act or restriction of a government authority. Where such an event prevents delivery, we will refund you in full.
We may suspend or terminate your access to the Website, or decline to accept Orders from you, where you breach these Terms or where we reasonably suspect fraud or abuse. Sections that by their nature should survive termination will do so, including sections 20, 24, 25 and 31.
If you have a complaint about a Product, an Order or the Website, please contact us first at info@bcasu.com or +91 88027 91188. Most issues are resolved quickly at that stage.
If you are not satisfied, you may escalate to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020:
Varun Gupta — Grievance Officer
INSA United Heavy Industries Private Limited
101, E-36, Jawahar Park, Near Hira Sweet, Laxmi Nagar, East Delhi – 110092
Email: info@bcasu.com
Phone: +91 88027 91188
The Grievance Officer will acknowledge your complaint within 48 hours of receiving it and resolve it within one month, as those Rules require.
If you remain dissatisfied, you may approach the National Consumer Helpline on 1915 (8 AM to 8 PM) or at consumerhelpline.gov.in, or file a complaint with the appropriate Consumer Disputes Redressal Commission.
If a dispute arises, please raise it with us first through the grievance route in section 28. Most matters end there.
Where a dispute is not resolved within 30 days of written notice from one party to the other, either party may refer it to arbitration under the Arbitration and Conciliation Act, 1996.
The arbitration will be conducted by a sole arbitrator appointed by written agreement between the parties. If the parties cannot agree on an arbitrator within 30 days of the reference, either party may apply for an appointment under section 11 of that Act. Neither party may appoint the arbitrator unilaterally.
The seat and venue of arbitration will be Delhi, India. The proceedings will be in English. The award will be final and binding, and costs will be borne as the arbitrator directs.
If you are a consumer, this section does not take away your right to go to a consumer forum. Consumer disputes in India are not arbitrable, and an arbitration clause does not bar you from approaching a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. You may use that route instead of arbitration, and nothing in these Terms requires you to arbitrate a consumer complaint.
We may update these Terms from time to time. The version in force when you place an Order governs that Order, so a later change does not alter a contract already made. The "Last updated" date at the top of this page always reflects the current version.
These Terms are governed by the laws of India, and the courts at Delhi have exclusive jurisdiction over any dispute arising from them.
If any provision is found unenforceable, the rest continues in force. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms without our consent; we may assign ours to a successor of our business. These Terms, together with the policies referred to in section 4, are the entire agreement between us in relation to their subject matter.